Gamification in the insurance industry is all about user emotions. Emotions drive users to complete a particular task that has business significance yet is beneficial to the user somehow. Insurers across the world have successfully implemented specific gamification strategies, achieved their goals with a less human intervention using self-service facilities…

Imagine having the ability to see into your customers’ minds. Would you better understand what they want and how you can deliver it to be a leader in the industry? The answer is Customer Journey Mapping! Customer journey mapping is a technique to understand the journey that your customers go…

Technology has been revolutionizing every passing day, and the trends for various industries have been evolving. Meanwhile, things have changed in the banking and finance industry too. Nowadays, almost every user has a banking or finance app on their mobile phone that they use to perform various actions on a…

Gamification has been a modern trend in the tech world for a few years now. According to Statista, investments in Gamification are estimated to cross the $11.94 billion market value by 2022, and the financial service sector is accelerating its adoption of digital technology to provide a better customer experience. …

Fintech apps are revolutionizing the way people save, share and borrow money. It’s no surprise that many of us are now managing our money through a mobile app rather than a bank branch. According to Forbes, fintech attracted $100 billion in investments. There are many benefits to using mobile apps…

The insurance industry is on the verge of significant transformation — Digital tools are rising across all types of the financial insurance sector. Customer behavior is gradually changing, whether gathering information during the pre-purchase stage, comparing alternatives, or even the final purchase of insurance. Customers expect a simplified and streamlined…

The financial service industry is probably the most critical area of the country’s economic system. It helps both people and organizations make, invest, and manage money. The impact of covid-19 has impacted every industry, including the financial service industry. This has led the industry to focus on digitalization and customer-centric…

The banking industry is going through a radical shift, and the way we interact with banks has changed tremendously. Being a customer-centric industry, Banking and Financial Services (BFSI) apps offer superior functionality for businesses and individuals to succeed in this highly competitive landscape by continuously improving their customer experience. This…

Banking is not something we do for fun. Even as adults, we still find ourselves stuck in the world of numbers and compound interests. Many people are not aware of standard banking terms or what they mean. This is what life is like for many people, if not most. According…